Politique de remboursement

Effective Date
This policy applies to all purchases made through Lunelle Bébé.
Made-to-Order Products
Every item is made especially for you after your order is placed. Because our products
are custom printed on demand, please review this policy before purchasing.
Returns
You may request a return within 14 days after your order has been delivered.
To be eligible for a return, the item must be: unused and unworn; in its original
condition; returned with proof of purchase. Non-Returnable Items
Because each item is produced specifically for your order, we do not accept returns or
exchanges due to: change of mind; ordering the wrong size; color preference;
accidental or duplicate orders. Nothing in this policy limits any mandatory consumer
rights that apply under the laws of your country. Where applicable law provides an
exception for custom-made or personalized goods, that exception may apply to our
made-to-order products.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us
within 7 days of delivery and include clear photos of the issue. If the claim is approved,
we will provide a replacement or a full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged,
defective, or sent in error.
Refunds
Approved refunds will be issued to the original payment method after the returned
item has been received (when a return is required) and inspected. Refunds may take up to 10 business days to appear on your original payment method.
Need Help?
Please contact us with any questions regarding your order or this policy.
Email: pesochina@gmail.com

Thank you for choosing Lunelle Bébé.